Patient FAQs

• What are your health center office hours?

  We are currently open from 8am to 5pm Monday through Friday

• How do I schedule an appointment?

  There are three options:

  1. Schedule an appointment online. via the Patient Portal at ccrhpatientportal.org
  2. Call Our Health Center Direct at 352-535-7342
  3. Request an Appointment Online, using this form “Request Appointment”

• What if I don’t know what provider I should see?

  If you’re a new patient, one of our Patient Care Navigators will help you determine which provider will be best for your specific needs. To see a listing of our providers, View Our Care Team.

• What if I need to change my appointment?

  Simply call our health center and let them know. Our Patient Care Navigators will work to reschedule your appointment.

• What do I need to bring to my appointment?

  Key information to bring to your appointment includes:

  • Photo Identification
  • Insurance Card
  • Medications List (medication, dosage, how often)
  • Immunizations Records
  • Any Other Information Pertinent to Your Visit

• What if I need transportation to/from my appointment?

  Transportation services are currently offered through UBER Health transportation services. Call the health center to coordinate transportation to your appointment.

• What if I need assistance after hours?

  Call 352-535-7342 or your local clinic number. Citrus County Rural Health provides an after-hours call service. If the call is regarding an immediate emergency or medical condition, please call 911 direct. Otherwise, a nurse will provide triage support or relay a message to our Patient Care Navigators the next business day.

• If I’m a new patient, how do I get my medical records sent to Citrus County Rural Health?

  One of our Patient Care Navigators will work directly with your current provider or specialist to get the records transferred. You’ll need to sign and provide a Medical Records Release Authorization. To download a copy, click here.

• What if I’m a current patient and need to have my medical records sent to another provider?

  Our Patient Care Navigators will work directly with your provider to get the records transferred. You’ll need to sign and provide a Medical Records Release Authorization for. To download a copy, click here.

• How do I get a refill on my prescription?

  The fastest way to get your prescription refilled is to call your current pharmacy and request a refill. If you use the Citrus County Rural Health Pharmacy, call 352-535-7342 and select the Pharmacy Option.

• What if I require a referral to a specialty provider, hospital, community service, or other needs?

  Citrus County Rural Health can refer to many local providers. We’ll work with you to determine the best option, help work through any insurance issues, and coordinate appointments.

• What if my physician orders Advance Imaging such as CT, MRI, and Nuclear Studies?

  Citrus County Rural Health can refer to many local imaging providers. We’ll work with you to determine the best option, help work through any insurance issues, and coordinate appointments.

• Who do I contact if I have questions about my bill or payment?

  Call the health center directly and talk to one of our Patient Care Navigators. They’ll help direct you to the right person to help with your question.

• Will my insurance cover the services?

  It is best if you call your insurance company direct to determine if your specific need or service is covered. Citrus County Rural Health does accept most insurances. To see a list of the most common insurances we accept click here.

• What if I don’t have health insurance?

  Citrus County Rural Health accepts all patients regardless of their ability pay. We accept self-pay patients and offer Sliding Scale payment options based on income. We also accept Medicaid and Medicare.

• What is the Patient Portal? What if I have problems using it?

  Citrus County Rural Health provides all patients the opportunity to use our Patient Portal for digital access to your health records, test results, appointments, bills, etc. through an app called Healow. To access the Patient Portal, click here.

  If you have problems setting up or using the Healow App, call your provider’s office and speak to one of our Patient Advocates. Or, to view our Self-Help Guide click here.

• Do you offer Telehealth appointments?

  Telehealth appointments are available for established patients. In-person appointments are currently required for your first appointment with a Citrus County Rural Health provider.

• Where can I find information about your Privacy, Non-Discrimination, and other policies?

  To view these policies, click here.

• Where can I find reviews of Citrus County Rural Health from other patients?

  To see reviews, or to leave a review, please complete a review form available in our lobby.

• How do I contact my CareCoach?

  To contact your Care Coach call the Health Center directly.